Frequently asked questions

Arrival and departure


2 persons

  • Adults

  • Children
    (0-3 years)

  • Children
    (4-12 years)


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General questions

  • Yes, in our hotel we offer two barrier-free rooms.

  • You can reach the hotel entrance via a ramp. There are a few steps leading to the lobby, but also a lift for guests with wheelchairs or guests with walkers. There is a barrier-free WC and two barrier-free rooms in the hotel. Access to the floors is via lifts. You can reach the garden or the wellness area via a small staircase. Please contact us if you need assistance.

  • Yes, you are welcome to leave your luggage at our hotel on the day of arrival and departure.

  • Yes, you can buy a voucher for our hotel. You can redeem a voucher directly when booking. Click here to go to the voucher shop >>

  • Yes, your pet is welcome to accompany you to our hotel upon request. The costs are 25,- €/day.
    You are welcome to take your four-legged friend with you to the lobby, the Oyster Bar and the terrace. Please understand that your dog is not allowed to accompany you to the Nautica restaurant and the hotel garden.

  • Children under 4 years stay free of charge in their parents' room. Per child between 4 and 12 years will be charged 60,- € per night incl. breakfast. Children over 13 years are counted as adults and pay the full price.

  • There are 4 e-charging stations in the underground car park of the Strandhotel and 3 e-charging stations for cars outside the Strandhotel. There are also charging points for bicycles with integrated batteries in the underground car park.

  • Yes, our minibar is available free of charge and is refilled daily.

  • You can park your car in our multi-storey car park for 19,- €/day. The costs for the outdoor car park are 15,- €/day.

  • No, smoking is not permitted in any of the interior rooms of our hotel. This also applies to e-cigarettes. Smoking is permitted on the terraces of our bar and lobby as well as in front of the hotel entrance.

  • Yes, in our hotel we offer room service for an extra charge of 12,- € per order. We charge a surcharge of 6,- € per drink order.

  • Yes, you can use WiFi free of charge in all areas of our hotel. You will receive your login details when you check in.


  • The OYSTER Club is the membership programme of the Strandhotel Zingst, with which you can secure numerous benefits with us.

  • Registration is very easy and free of charge. You can find all information about registration on the OYSTER Club page.

Opening hours

  • Our colleagues at the reception are there for you around the clock (24/7).

  • Our restaurant Nautica opens daily from 7:30 to 12:00 and from 18:00 to 22:00 (kitchen closes at 21:30). Please reserve a table in advance.
    Our Oyster Bar opens daily from 12:00 to 24:00. Table reservations cannot be made for the Oyster Bar. The kitchen closes at 22:00.

  • Our wellness pavilion opens daily from 7:00 am to 9:00 pm. The sauna area is available daily from 12:00 in the winter season and daily from 14:00 in the summer season.

    In order to ensure a relaxing stay for all guests, we ask for your understanding that the bathing area is only open to children under 16 years of age until 16:00 and also only in the company of an adult. Persons aged 16 and over are permitted access to the relaxation and sauna area on the upper floor.

Booking and arrival/departure

  • Your room is available from 3 pm on the day of arrival. On the day of departure, you may enjoy your room until 11 am. A late check-out is possible on request and for an extra charge.

  • Please refer to your booking confirmation for cancellation policy.

  • If you would like to change your booking, please contact our reservation staff at 038232-842100 or

  • You can use all common cashless payment methods when booking online.

Baltic Sea spa Zingst

  • All information about the Baltic Sea spa resort of Zingst can be found on the website

  • Yes, numerous events take place in Zingst. Here you can find the event calendar for Zingst and also book tickets for events.