Frequently Asked Questions

You can reach the hotel entrance via a ramp. A few steps lead into the lobby, but there is also an elevator for guests in wheelchairs or using walkers. The hotel has an accessible restroom and two accessible guest rooms on the ground floor. Our bar and restaurant are also accessible. The entrance and the wellness area are not accessible.

Yes, you can purchase a gift certificate for our hotel. You can redeem a gift certificate directly when you make your reservation. Click here to visit the gift certificate shop >>

We have comfortable sleeper sofas in the rooms that can be converted into an extra bed.

For children ages 4–12, we charge 30% of the room rate, including breakfast, per person. For guests ages 13 and older, we charge 50% of the room rate, including breakfast, per person.

Yes, our minibar is available to you free of charge and is restocked once a day.

No, smoking is not permitted anywhere inside our hotel. This also applies to e-cigarettes. Smoking is permitted on the terraces of our bar and lobby, as well as in front of the hotel entrance.

Smoking on the room balcony is tolerated out of consideration for other guests.

Smoking cannabis is prohibited throughout the hotel grounds and inside the hotel.

Yes, Wi-Fi is available free of charge throughout our hotel. You will receive the login information when you check in.

No, the rooms are not equipped with air conditioning. Only the common areas are air-conditioned.

Yes, our hotel offers two accessible rooms on the ground floor.

Yes, you are welcome to leave your luggage at our hotel on the day of your arrival and departure.

Yes, your pet is welcome to stay with you at our hotel upon request. The cost is €25 per day.

You are welcome to bring your four-legged friend with you to the lobby, the Oyster Bar, and the terrace. Please understand that your dog is not allowed to accompany you into the Nautica restaurant or the hotel garden.

We have comfortable sleeper sofas in the rooms that can be converted into an extra bed.

For children ages 4–12, we charge 30% of the room rate, including breakfast, per person. For guests ages 13 and older, we charge 50% of the room rate, including breakfast, per person.

There are 4 electric vehicle charging stations (Type 2 plug, 11 kW) in the Strandhotel’s underground parking garage and 3 electric vehicle charging stations (Type 2 plug, 11 kW) in the Strandhotel’s outdoor area for passenger cars. The underground parking garage also has charging stations for bicycles with built-in batteries. In addition, there is a charging cabinet for bicycle batteries in the underground parking garage.

You can park your car in our parking garage for €19 per day. Parking in the outdoor lot costs €15 per day.

Yes, our hotel offers room service for an additional charge of €14 per order. We charge an additional €8 per beverage order.

No, use of our wellness area is reserved exclusively for our hotel guests. We appreciate your understanding.

The OYSTER Club is the Strandhotel Zingst's loyalty program, which allows you to enjoy numerous benefits during your stay with us.

Registration is very simple and free of charge. You can find all the information you need about signing up on the OYSTER Club website.

Our colleagues at the front desk are available around the clock (24/7).

Our wellness pavilion is open daily from 7:00 a.m. to 9:00 p.m. The sauna area is available daily starting at 12:00 p.m. during the winter season and daily starting at 2:00 p.m. during the summer season.

To ensure that all guests have a relaxing stay, we ask for your understanding that the swimming area is open to children under 16 only until 4:00 p.m. and only when accompanied by an adult. Guests 16 years of age and older are permitted access to the relaxation and sauna area on the upper floor.

Our Nautica restaurant is open daily from 7:30 a.m. to 12:00 p.m. and from 5:00 p.m. to 9:30 p.m. (kitchen closes at 9:00 p.m.). Please make a reservation in advance.

Our Oyster Bar is open daily from 12:00 p.m. to midnight. We do not accept table reservations for the Oyster Bar. The kitchen closes at 9:00 p.m.

Your room will be available starting at 3:00 p.m. on the day of your arrival. On the day of your departure, you may stay in your room until 11:00 a.m. Late check-out is available upon request and for an additional fee.

To reschedule, please contact our reservations team at 038232-842100 or reservation@strandhotel-zingst.de.

Please refer to your booking confirmation for the cancellation policy.

When booking online, you can use all standard cashless payment methods.

Your pet is welcome to stay with you at our hotel upon request. By "pet," we mean a dog. The fee is €25 per day. You are welcome to bring your four-legged friend with you to the lobby, the Oyster Bar, and the terrace.

Please understand that your dog is not allowed to accompany you into the Nautica restaurant or the hotel garden.

Yes, our hotel offers two accessible rooms. Upon request and subject to availability, you can book a double room facing the countryside without a balcony or a double room facing the park.

The rooms are cleaned daily. To help protect the environment, you can choose to opt out of daily room cleaning. Please feel free to contact us.

We have comfortable sleeper sofas in the rooms that can be converted into an extra bed.

An extra bed is free for children ages 0–3.

The charge for an extra bed for a child ages 4–12 is 30% of the room rate, including breakfast.

The charge for an extra bed for an additional person aged 13 or older is 50% of the room rate, including breakfast.

Please refer to your booking confirmation for the cancellation policy. In the event of a cancellation, please contact our reservations department at 038232-842 100.

You can rent cars at the AVIS car rental location in Ribnitz-Damgarten.

For group requests of more than 9 rooms, please contact our reservations department by phone or email.

You can reach them daily from 9 a.m. to 5 p.m. at 038232 842 100 or by email at reservation@strandhotel-zingst.de.

Depending on availability and for a fee, we are happy to offer you parking spaces in our underground garage (€19 per day) or in our outdoor parking lot (€15 per day). You can access the parking areas using your room key card.

You are welcome to reserve a parking space on our website. We will do our best to provide you with a space in the underground parking garage or in our outdoor parking lot. If no parking spaces are available on the day of your arrival due to high demand, we will provide you with an alternative.

There is a minibar in the room. The items in it are free of charge, and we restock the minibar once a day.

We have comfortable sleeper sofas in the rooms that can be converted into an extra bed.

For children ages 4–12, we charge 30% of the room rate, including breakfast, per person. For guests ages 13 and older, we charge 50% of the room rate, including breakfast, per person.

Yes, bathrobes are provided in the rooms upon arrival.

No, the rooms are not equipped with air conditioning. Only the common areas are air-conditioned.

Rooms are cleaned between 9 a.m. and 3 p.m. If you have a preferred cleaning time, please contact our front desk.

If you do not need your room cleaned, please feel free to let the front desk know by 10:00 p.m. the night before to opt out of room cleaning.

Our breakfast buffet is served daily in our restaurant from 7:30 a.m. to 12:00 p.m. and is included in the room rates. For guests without a room reservation, we charge €32 per person for breakfast.

Your room will be available starting at 3:00 p.m. on the day of your arrival. On the day of your departure, you may stay in your room until 11:00 a.m. Late check-out is available upon request and for an additional fee.

For a late check-out until 4:00 p.m., we charge 50% of our best rate. For a late check-out until 6:00 p.m., we charge 100% of our best rate.

No, smoking is not permitted in any of the indoor areas of our hotel. This also applies to e-cigarettes. Smoking is permitted on the bar terrace, the lobby terrace, and the restaurant terrace, as well as in front of the hotel entrance.

Smoking on the room balcony is tolerated out of consideration for other guests.

The use of cannabis is prohibited throughout the hotel and on the entire hotel grounds.

We accept: American Express, Diners Club, JCB, Mastercard, Visa, as well as EC cards and cash.

For other payment methods, please contact our reservations department.

If you're a member of our Oyster Club, you'll enjoy a 10% discount on select offers for overnight stays, including breakfast. Simply log in on our website before making your reservation.

Our reception staff are available around the clock (24/7) to assist you.

Yes, you can use the Wi-Fi for free throughout our hotel. No special login information is required. Simply connect to our guest Wi-Fi.

During the months of July and August, you can rent a beach chair from us (subject to availability). They are located at Beach Access Point 23.

Local beach chair rental shops are located at access points 18, 20, 23, 26, and 28.

We have comfortable sleeper sofas in the rooms that can be converted into an extra bed.

For children ages 4–12, we charge 30% of the room rate, including breakfast, per person. For guests ages 13 and older, we charge 50% of the room rate, including breakfast, per person.

The wellness area is open daily from 7:00 a.m. to 9:00 p.m. Here you'll find an indoor pool with a whirlpool, an outdoor pool, and a sauna area.

To ensure that all guests have a relaxing stay, we ask for your understanding that the swimming area is open to children under 14 only until 4:00 p.m. and only when accompanied by an adult.

Guests 16 years of age and older are permitted to enter the relaxation and sauna area on the upper floor. You can schedule appointments for massages or beauty treatments at the wellness reception desk, online, or by phone.

Extension: 330

We ask that you wear swimwear and water shoes in the pool area. For hygiene reasons, we expect all visitors to shower before using our swimming pool, saunas, and before treatments.

We recommend that you book your appointments before you arrive. You can book them directly online through our website or by phone at 038232 842 330.

Unfortunately, we cannot guarantee on-site that we will still have availability for your desired treatments.

Please let us know as soon as possible if you need to cancel or reschedule an appointment. Please understand that we will charge the full price for treatments if you do not cancel at least 24 hours in advance.

In general, you can enjoy as many treatments as you like in a single day. Keep in mind, however, that a wellness vacation is meant to provide relaxation, not additional stress. In addition, the order of the treatments should be coordinated so that their full benefits can be realized.

Yes, our outdoor pool is heated year-round (21 °C) and invites you to enjoy relaxing moments under the open sky—no matter the season. If you’re looking for a Baltic Sea hotel with a year-round heated outdoor pool, you’ll find the ideal conditions here for relaxing in the warm water. Especially during the cooler months, the combination of fresh sea air and cozy warmth creates a truly special atmosphere.

Our fitness center is available to hotel guests from 7:00 a.m. to 9:00 p.m.

If you have booked a treatment, please arrive in the designated area at least 5 minutes before your appointment begins.

If you arrive late, your treatment time will be shortened by that amount of time.

Only female employees work in our wellness area.

No, use of our wellness area is reserved exclusively for our hotel guests. We appreciate your understanding.

Unfortunately, the entrance and the entire wellness area are not wheelchair accessible.

Breakfast: 7:30 a.m. – 12:00 p.m.

Dinner: 5:30 p.m. – 9:30 p.m.

(Kitchen closes at 9:00 p.m.)

Please make a reservation in advance if possible. Extension: 425

No, we do not offer food delivery.

Yes, our restaurant, Nautica, is accessible.

Yes, we'd be happy to pack up any leftover food for you to take home.

Just ask our service staff, and they'll give you a menu that lists allergens.

We accept: American Express, Mastercard, Visa, EC cards, and cash.

In the hotel lobby, take the right-hand hallway and then continue straight ahead.

Yes, even guests who are not staying at the hotel are welcome to visit our Nautica restaurant.

Yes, please feel free to ask our service staff, and we'll provide you with a high chair.

Dogs are allowed only in the Oyster Bar, the hotel lobby, and on the terrace. We’d be happy to set up a table for you in the hotel lobby for breakfast. Dogs are not allowed in the Nautica restaurant, the hotel park, or by the pool. We appreciate your understanding.

Yes, at our restaurant, you're welcome to order smaller portions for children or seniors. We have a small children's menu.

Yes, we offer vegetarian and vegan dishes that change with the seasons.

We accept: American Express, Mastercard, Visa, EC cards, and cash.

Yes, you can use Wi-Fi for free throughout our hotel. Simply log in to the guest Wi-Fi network.

No, smoking is not permitted anywhere inside our hotel. This also applies to e-cigarettes and cannabis.

No, you cannot reserve a table at our Oyster Bar.

Our popular Oyster Bar is located on the ground floor next to the main entrance and is open daily starting at 12:00 p.m. The kitchen closes at 9:00 p.m.

No, our Oyster Bar is not available for rent for events.

Yes, dogs are allowed in the Oyster Bar and in the hotel lobby.

Children may visit our Oyster Bar when accompanied by a parent or guardian.

Yes, our Oyster Bar also offers non-alcoholic beverages such as soft drinks, non-alcoholic cocktails, and juices.

You can find all the information about the Baltic Sea spa town of Zingst on the website zingst.de.

Yes, there are many events taking place in Zingst. Here you'll find the calendar of events for Zingst and can also book tickets for events.